|
 CONTACT INFORMATION Q: What is the phone number to request a catering order? Answer 1: West Covina Location phone number: 626-917-3200. Answer 2: Los Angeles Location phone number: 310-398-6326. Q: What is the address of our Los Angeles Restaurant? Answer: 12114 Washington Blvd., Los Angeles, Ca 90066 Q: What is the address of our West Covina Restaurant? Answer: 1420 S. Azusa Ave., West Covina, Ca 91791 Q: What email address can I use to request a catering order? Answer: Our website also has an area where you can request us to contact you regarding catering. ruttscafe@roadrunner.com BUFFET SERVICE Q: Do you provide staff to serve buffet style? Answer: Yes, we do. We have two Buffet Combo Packages, which includes food, Hawaiian Sun Drinks, 2 hours of Staff Service. One is $15.00 per person for a minimum of 50 to 99 guests. Another package for $12 a minimum of 100 guests. If you need more than 2 hours of staff service, there is a 35.00 charge per hour, per staff. You can see more details in the catering section of our website. Please note that the delivery fee is a separate charge. Q: If I do not want to do the package deal and just want to order food separately, can I hire staff to serve food? Answer: Yes, we can accommodate this request. It is $35.00 per hour for per server. Minimum of 2 servers needed for up to 75 guests. Minimum of 3 servers for 76 to 150 guests. Minimum of 4 servers up to 151 to 250 guests. 5 servers for 251 to 350 guests, 6 servers for 351 to 450. Add 1 server for each 100 guest. Minimum 2 Hours is required. Delivery Charge is a separate cost. DELIVERY Q: Do we provide delivery service? Answer: Yes, it is very important to request delivery as soon as you know to assure that we are available for your time and day. Q: What is the cost of delivery? Answer: We calculate your cost by rounding up the number of miles of 1 way to the delivery address from our restaurant. The first 5 miles is $20.00 and each additional mile is $1.15. Example: Your 1 way mileage equals 7 miles. So the first five miles is $20.00 plus 2 miles multiplied by $1.15($2.30). Delivery fee is $22.30 Q: Do we guarantee the time requested for delivery? Answer: Due to traffic situations that we have no control of, we do not guarantee the time of delivery. You can let us know when you would like us to leave our facility to delivery the food. We do guarantee that we will leave at your requested time. Q: How to determine your catering delivery time? Answer: Do keep in mind that the best time for delivery of your food is approximately 30 minutes before serving time. We deliver your food piping hot and we will place the food where it will be served. This way your guests get their food hot and tasting terrific. If your serving time will be several hours, we do have chaffing trays available to assure that the food is served warm. Another option is renting our Transporter Warmers, which can keep your food hot for approximately 5 hours; you would be able to take the food out when you are ready to serve. RENTAL EQUIPMENT AVAILABLE Q: Do we provide delivery service? Answer: Food can be transported in warmers and kept hot for at least 5 hours. $25.00 each per 24 hours with a $100.00 cash deposit per each warmer. Deposit will be refunded upon return with a CLEAN warmer in the same condition as rented. Each transporter carries 4 full sheets or 8 half sheets. Q: How much does it cost to rent Duffel Bag Transporters? Answer: Great for transporting food. $10.00 each per 24 hours with a $30.00 cash deposit per each Duffel Bag. Deposit will be refunded upon return with CLEAN bag in the same condition as rented. Q: How much does it cost to rent 70 cup coffee dispenser? Answer: $70.00 per 24 hours with an 80.00 cash deposit, which includes coffee made, cups, sugar, creamer, & spoons. Deposit will be refunded upon return with CLEAN dispenser. Q: Do we rent a Shave Ice Dispenser? Answer: We do not rent the machine but we do provide staff service with the machine. The cost is $200.00 for 100 Guests plus delivery charge.Each additional 20 guests is $33.00. CHAFFING TRAY SET-UPS Q: Do we provide the chaffing tray set-ups with the catering order? Answer: Disposable Chaffing tray set-ups cost an additional $20.00, which includes: Serving utensil, extra aluminum serving sheet, chaffing tray holder, & sterno. SIZE OF CATERING TO ORDER Q: How do you know how much food to order for your event? Answer: We have several catering combo specials that tell you how many guests it will serve. If you want your guests to have second servings or you want food to be leftover for them to take home, you should order more. Q: How much does a half sheet catering tray serve? Answer: Separately, each half sheet should serve approximately 12 guests. You will notice that the in the special combos they serve 24; this is because it is taking into account the other items being served with it. Keep in mind that we notice that teenagers up to young adults (up to 25 years of age) and males tend to eat more; it is something to take into consideration. If it is a family event, you may know if your guests tend to eat more and can order, accordingly. Q: How much is in a half sheet catering tray? Answer: Depending on the dish it usually has 6 lbs. With the meats we measure the weight of the meat prior to cooking it. Q: How does full sheet catering tray serve? Answer: Separately, each full sheet should serve approximately 24 guests. You will notice that in the special combos they serve 48; this is because it is taking into account the other items being served with it. If it is a family event, you may know if your guests tend to eat more and can order, accordingly. Q: How much is in a full sheet catering tray? Answer: Depending on the dish it usually has 12 lbs. With the meats we measure the weight of the meat prior to cooking it. Q: What comes with the catering trays? Answer: If any other items come with it, it will be stated. You can check the catering menu to see if any condiments are provided with that food item. EATING AND SERVING UTENSILS Q: Do we provide eating utensils, napkins, plates, etc… with the catering order? Answer: None is provided with catering unless you have requested it to be included as part of your order with the costs as it applies. Serving settings includes forks, knives, napkins, and plates. Cost is .92 per setting. Q: Do you provide serving utensils for each catering tray of food? Answer: Serving utensils are not provided with the catering food. We can provide serving utensils for the cost of $2.50 per serving utensil. ORDERING CATERING Q: How much time do we need to give you when making a catering order? Answer: It is important to order as soon as you know, especially during the peak times. During the summer, holiday times, and special events like Super Bowl, we tend to be busier and scheduling of delivery services can be more of a challenge. We take orders on a first come, first serve basis once your deposit is received. Important engagements like weddings, you definitely want to put in your order months ahead if at all possible... Smaller orders usually can be done on a week’s notice but again if it is during a peak period, it would be better to give more notice. Even on short notice, always call us and we will try to accommodate you, if possible. Some trays of food do not take as much preparation time so it may be not problem on even a day’s notice. Q: How much do you need for a deposit? Answer: 50% deposit is required to be placed on our catering schedule. 50% deposit is non-refundable. Q: What types of payments do you take? Answer: We prefer cash, Visa, Master charge, and American Express. We do not take personal checks. We do take company checks, or organization checks for their catering orders. |